Last updated 19 September 2026

Privacy notice

What we collect when you enquire, why we hold it, how long we keep it and what you can make us do about it.

Build note: boilerplate shaped to this business and grounded in UK GDPR, the Data Protection Act 2018 and ICO guidance. It is not legal advice — have it checked before publication.

Who we are

Northline Auto Detailing Ltd is the data controller for the information described here. We are registered in England and Wales, company number 12845673, at Unit 14, Riverside Trade Park, Green Lane, Stockport, SK4 2JW.

For anything about your data, email hello@northlineautodetailing.co.uk or call 0161 555 2847 and ask for James.

What we collect

Only what we need to quote for your car and do the work.

Contact details — name, phone, email and the area you're in, from the enquiry form, a call, the chat widget or an email.
Vehicle details — registration, make, model, year and any photographs you send. The registration tells us the model and factory paint, which is how we price the job.
Job records — the paint depth readings we take, photographs during work, what was done and what it cost.
Website data — pages visited and how you found us, through cookies.

We don't ask for and don't want card numbers by email or chat. Payment is taken in person or through a link that goes directly to the provider.

Why we use it, and our lawful basis

What for	Lawful basis
Replying to your enquiry and quoting the work	Steps taken at your request before entering a contract
Carrying out the work and contacting you about it	Performance of our contract with you
Depth readings and job photographs kept as a record	Our legitimate interests — evidence of the condition a car arrived in
Invoices, VAT and accounts	Compliance with a legal obligation
Marketing emails or texts	Your consent, withdrawable at any time

How long we keep it

Record	Kept for	Why
Enquiries that never became a job	12 months	People often come back a season later
Job records, photographs and depth readings	6 years	The limitation period for contract claims under the Limitation Act 1980
Invoices and accounting records	6 years	HMRC requires tax and VAT records to be kept for six years
Marketing list	Until you unsubscribe	Consent, withdrawn when you say so
Coating warranty records	Warranty term plus 1 year	So we can honour a claim near the end of the term

Cookies and tracking

This site uses cookies that make it work and, if you agree, cookies that tell us which pages people read and whether an advert led to an enquiry. Refuse the optional ones and everything still works — we just learn less.

The thank-you page you land on after sending the form is where conversion tracking fires. That tells an advertising platform a lead completed; it doesn't tell them what you said about your car.

Your rights

Under UK GDPR you can ask us to give you a copy of your data, correct it, delete it where we've no legal reason to keep it, restrict what we do with it, send it to you or another provider, stop processing based on legitimate interests, or stop marketing at any time.

Email us and we'll respond within one month, at no charge. One limit worth being straight about: where a record is kept because HMRC or the Limitation Act requires it, we can't delete it early even if you ask.

Complaints

If you think we've handled your data badly, tell us first — it's usually something we can fix the same day. If you're not satisfied you have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk.

Changes to this notice

If we change how we handle your data we'll update this page and the date at the top. If the change is significant we'll tell you directly rather than expecting you to notice.

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